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Here you’ll find all the information you’ll need about how we handle and deliver your purchase. Your order will be dispatched within 1-2 business days. At The Cool Line, we try our very best to get your purchase to you in the quickest time possible.





Here at The Cool Line, we want you to be completely happy with the item(s) you have received. You have 14 days from the date of delivery in which to return it to us for an exchange. All sale items are final sale and non-returnable.


All returned products must be unused/unworn and in their original condition, including packaging. We have the right to refuse returned products should they not meet the requirements set out above. When returning a product to us, please e-mail with all details of return and please note proof of postage is imperative at this stage as we cannot be held responsible for any loss or damage during transit. Goods which are returned to us but are lost in shipping remain your responsibility.


Any customs or import duties charged once the parcel reaches its destination are the customers responsibility, any duties or taxes that may be incurred at entry point of the destination country are payable by the customer. The recipient of the parcel must pay these charges. To access further information contact your local customs office.

These terms do not supersede statutory rights under the Sale of Goods Act.


Each time you use or access this website, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. The term 'you' refers to the user or viewer of our website. In addition, if you are using a particular service on or through this website, you will be subject to any rules or guidelines applicable to those services.


Our Service

Our website and services provided to you on and through our web site on an "AS IS" basis. You agree that the owner of this website exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this website and its services.



All prices quoted are in pounds sterling. We accept payment through PayPal which is a secure process. For international customers PayPal will convert your currency. Items will not be dispatched until payment is received.


Products and their Care

The Cool Line cannot be held responsible for any item that is damaged due to undue care and attention of the customer. Laundering instructions are provided on this website for all washable items; please follow given instructions and bear in mind that some small amount of shrinkage may occur on new natural fabrics.



Any information provided by the customer including contact details are held and stored by us only to inform you of special events, future events, product information, offers and news. These details will be stored in a safe, secure and confidential environment. We do not pass on any details of any of our customers. We will not sell or rent your personal information to any third parties.



Copyright of all products and images on this website is held by The Cool Line and must not be reproduced without prior consent. This website contains material which is owned by or licensed to us. Reproduction is prohibited. All trade marks reproduced in this website which are not the property of or licensed to the owner are acknowledged on the website. Unauthorised use of this website may cause a claim for damages and/or be a criminal offence. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our website or service without our prior written consent. Goods and services of third parties may be advertised and/or made available on or through this web site. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).



All products descriptions and specifications are correct on this website at time of purchase. Colours are as accurate as possible but please take into consideration slight differences in monitors.


Legal Construction

These terms shall, in all respects be construed and operate as an English contract and in conformity with English Law. This contract is considered to be made in Stockton-on-Tees, UK and is between The Cool Line and the purchaser.


Your Conduct and Consent

You explicitly agree, in using this website or any service provided, that you shall not:

- provide any content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, offensive or that interferes or interrupts this website or any service provided. You agree that these terms and any dispute arising out of your use of this website or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this website is located, without regard to its conflict of law provisions. By registering or using this website and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this website is located.


By continuing to browse or otherwise access this website, you provide acceptance to the terms and conditions outlined above. If you do not accept any of these terms, we kindly ask you to leave this site now.